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FAQ Category

FAQ

  • Q Service philosophy:

    A
    Pre-sale service:
    (1) Tell customers how to use our products and precautions.
    (2) Guide customers to choose the best and most economical products and recover their investment in a short time.
    (3) On-site inspection when necessary.
     
    Sale service:
    (1) Quality control must be strictly inspected.
    (2) According to the contract.
     
    After-sales service:
    (1) If the project needs our installation guidance, we can send our engineer and translator. We can also send customers
    Installation videos teach them how to repair and operate
    our products.
    (2) Generally, our product warranty period is 18 months after leaving the factory or 12 months after installation. During these months, all
    Damaged parts will be responsible by our factory.
    (3) Regularly contact with customers, consult customer feedback, and realize two-way communication with customers.

  • Q What about the delivery?

    A It depends on the product performance and quantity you need.

  • Q How does your factory do in terms of quality control?

    A
    Quality first. From the beginning to the end, we always pay more attention to quality control.
    1.1 All the raw materials we use are of high standard and environmental protection;
     
    2.2. From forming, fitting, demoulding, trimming, repairing, polishing..., workers focus on every detail
     
    3.3. The quality control department is responsible for the quality inspection of each process.
     
    4.4. Complete the packaging and delivery.

  • Q Is there any warranty service? how long?

    A Yes, we have warranty service. If you use it normally, if there is any quality problem, you can contact us at any time.

  • Q What's the production time?

    A We will start production after receiving the deposit. Usually, it takes about 25 days for production.

  • Q Can we use our own design?

    A Yes, we will give you our suggestion according to your local climate. Then you can get the best details and reasonable price you want. After we confirm everything, we will design the door or design the window according to your needs.

  • Q How can I visit you?

    A Our office is located in Yuncheng City, Shanxi Province, we will pick you up when you arrive at the airport, it will be appreciated if you can inform us in advance.
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We promise to offer best products and service. Welcome domestic and foreign customers come to visit and cooperate with us for the business.
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Tel: +86-359-2581947
Fax: +86-359-2581947
Mob: +86-19903596047
Email: taiyunjiancai@163.com
Add: East of Anyi East Road, North of Zhonghaijinyuan, Yuncheng City Economic Development Zone, Yuncheng City, Shanxi, China
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